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TO START WATER, SEWER OR TRASH SERVICE
The City of Redlands requires a pre-payment from all customers who have not established credit with the City. Established credit is defined as one year of service with a "satisfactory" payment record. "Satisfactory" is defined as making all payments on or before the payment due date. The pre-payment is based on a sum equal to three times the average or estimated monthly charges for the premise you are requesting services for.
The pre-payment will be credited to your account after one year of utility payments have been paid, provided a satisfactory payment record is maintained by paying all of your municipal services bills on or before the due date. Application for service can be started over the telephone, but the pre-payment must be paid prior to the start of service.
The following information is needed to open an account: Social Security Number/Tax Payer ID Number, Drivers License Number, Telephone Number, Mailing Address, if different than Service Address. If you are renting, we will need the Name, Address and Telephone Number of your landlord. We will also need the name of your Employer and their Telephone Number.
To Start and Schedule Service, Call 909-798-7516, or complete the following information by clicking on the link: Start water, sewer, or trash service. Please Note: the completion of this form does not establish service; however, it will assist to expedite the set-up process.